Return Policy
RETURNS & REFUNDS
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Information about requesting a cancellation or return.
Cancellation requests
Contact us before an order enters fulfilment or shipment to request a cancellation. Once an order has shipped, it cannot be cancelled; a return may be requested after delivery under the conditions below.
Return eligibility
Eligible return requests must be submitted within 14 days after delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Email us before sending anything back to obtain instructions and the correct return address.
Refunds
Returns will be reviewed after receipt and inspection. Approved refunds are issued to the original payment method; the time it takes to appear depends on the payment provider.
Return shipping
We do not charge a restocking fee for eligible returns. Contact us for return shipping arrangements and the correct address before sending an item.
Request assistance
For product, order, delivery or return enquiries, email service@wellunivo.com. Include your order number and a short description when asking about an existing order.
Contact us at service@wellunivo.com.